Tech Support
Please examine the following resources to see if they may be of
help before contacting technical support. Our office hours are 10:00AM-6:00PM U.S. Eastern time Monday through Friday.
It is currently 1:19AM on Friday here,
so we are closed, but someone will respond to your request when we reopen.
Scroll down to see all support options
 Tech Support Message Board
- An open forum for discussing Texis, Vortex, and the Webinator.
- Texis & Vortex Documentation
- Texis & Vortex Tutorial (HTML) -
PDF (16.9MB)
- Detailed introduction and examples for using Texis within a Web site.
It also covers advanced subjects like query, index, and disk optimization.
The slides from the 2005 training conference are now available.
Day 1 - Webinator and Search Appliance (154.071KB) :
Day 2 - Vortex (74.2578KB) :
Day 3 - Texis (138.501KB)
- The Texis SQL Manual (HTML) -
PDF (1.3MB Sep 2008)
- Describes the Texis RDBMS from a generic perspective. It also covers
the 'C' API, daemon and command line tools, and Metamorph text retrieval
details.
- The Vortex Manual (HTML) -
PDF (772.831KB Sep 2008)
- Describes Texis Web Script and Texis usage from within a Web context.
Many Thunderstone features are only made available from Vortex, and
not within the Texis API.
- Webinator Documentation
- The Webinator Admin Manual (HTML) -
PDF (385.536KB Sep 2008)
- Describes the web crawler's operation, and database operations.
- The Webinator User's Manual (HTML)
- Help with the user interface and query language provided with Webinator.
Tech Support Request (for paid customers only)
If none of the above resources meet your needs, please take a moment to complete a technical support request.
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